The Great Smoky Mountain Journal

Staff, Wire Reports

Posted: Sunday, January 21, 2018 07:22 PM

Hamilton County 911 Said Tuesday Problems With State 911 Network Fixed After Calls Misrouted Across State

HAMILTON COUNTY, Tenn. SOURCE: STATE WIRES -  -- The Hamilton County 911 Emergency Communications District said Tuesday problems with the Tennessee 9-1-1 Network Operations Center had been corrected after calls were being misrouted across the state.

The Tennessee Emergency Communications Board said it believes a software update may have caused the incident. The board added that it began around 11:25 a.m., and was resolved around 3:45 p.m. when the update was reversed.

The board said that affected agencies included Bledsoe County, Bradley County, Bristol Police Department, Cleveland-Bradley Communicatoins Center, Hamblen 911, Hamilton County, Hawkins County 911, Houston County, Humphreys County, Humphreys County ECD, Jefferson County, Knox County, Marion County, Maury County, McMinn County, Mountain Central E911 Center, Overton-Pickett ECD, Rutherford County, Scott County, Sequatchie County, Sevier County, Stewart County, Sullivan County, Washington County, Wayne County and Wilson County.

As of around 6 p.m, the Hamilton County 911 Emergency Communications District confirmed test calls indicated that all emergency calls made in Hamilton County were ringing appropriately.