The Great Smoky Mountain Journal
Tuesday, January 01, 2019 03:00 PM
Amazon Charges TN Couple $1,000 To Ship Paper Plates
Lori Galloway is an Amazon Prime member and told NewsChannel 5 Investigates, "I don't order anything unless it's free shipping."
Before Christmas, Galloway said she bought some plates, and her husband received the bill.
"He sent me a text," Galloway told NewsChannel 5 Investigates. "'What did you order at Amazon?' And, I'm like, 'What?' He said, 'Our bill is a thousand and something dollars.'"
Galloway said she ordered 100 heavy duty paper plates and thought she was getting them for $24 with free shipping. The plates were, in fact, $24.
"But there was a $1,080 shipping charge," Bob Galloway explained.
"I mean that's just crazy for paper plates," Lorie Galloway exclaimed.
And, her husband added, "I really thought it was some clerical error."
The Galloways said they tried contacting the seller multiple times with no response, so they called Amazon about the charge.
"The reaction from the customer service representative at Amazon was, 'Wow, that's ridiculous,'" Bob Galloway said.
Were the plates coming from somewhere half way around the world? No, they were shipped by UPS from Atlanta, according to paperwork obtained by WTVF.