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The Great Smoky Mountain Journal

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Tuesday, January 01, 2019 02:44 PM

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Expectant St. Louis Woman Unhappy With Disney Cruise Line After Armed Guards Escorted Her Family Off Ship

An expecting mom from St. Louis says she’s unhappy with how the staff at Disney Cruise Line treated her family after they were denied entry to the ship.

Emily Jackson, who is 25 weeks pregnant with her third child, had flown with her family to Miami to board their cruise on the Disney Magic, due to leave on a 6-day trip to the Caribbean. But upon arriving at the port of departure, Jackson claims she was not allowed on the ship because she “missed the pregnancy cutoff” of 24 weeks, despite providing the staff with a note from her doctor.

Jackson, however, says she was more upset by subsequent treatment of her family, claiming that an armed officer was called in to escort her entire party — which included multiple children — out of the ticketing building while their luggage was removed from the ship.

"They had the guy with the gun following us. They had the K-9 unit," Jackson told Miami’s WPLG. "So we then had to take both babies outside, wait almost two hours for our luggage, outside in the heat, and both babies are red-faced."

Jackson also shared footage of her family’s ill-fated trip in a YouTube vlog post, in which she explained how the armed man arrived after her father asked the staff if they could "hurry up" with their luggage.

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